Your privacy is our responsibility

This privacy policy ("Policy") describes how personal information of users of the qqeee platform and related services is collected, processed, stored, and used. This Policy applies to qqeee's website, mobile interface, and all associated services.

By using qqeee's services, you accept the terms described in this Policy. If you have any questions or objections, please contact us before you begin using the services.

This Policy has been prepared with users residing in Bangladesh in mind. The platform is intended for users aged 21 and above only.

2.1 Information you provide directly

During account registration and use of our services, you may provide the following information:

• Full name, date of birth, and national identity details (for age verification)
• Mobile number and email address
• Residential address
• Payment account details — such as your bKash, Nagad, Rocket, or Upay number, or bank account details
• Messages and documents provided when contacting the support team

2.2 Automatically collected information

When you visit or use the qqeee platform, the following information may be collected automatically:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Page visit history, session duration, and click patterns
• Browsing data collected through cookies and similar technologies
• Transaction records — deposit, withdrawal, and gameplay history

2.3 Information received from third parties

When required for identity verification or fraud prevention, we may occasionally use trusted third-party services to verify additional information. In such cases, only the minimum necessary information is used, and any data collected is protected under this Policy.

qqeee uses your information for the following specific purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Service improvement: To analyse user experience and improve platform features and functionality.
• Support: To assist you with complaints or questions via 24/7 live chat and email.
• Fraud & security: To detect and prevent unauthorised access, financial fraud, and misuse.
• Legal obligations: To comply with applicable laws and regulations and fulfil legitimate requests from competent authorities.
• Communications: To send important policy updates, security notices, and transaction confirmation messages.
• Responsible gaming: To identify the risk of excessive gambling and intervene when necessary.

qqeee does not sell your personal information or share it with third parties for commercial purposes. Information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Identity and age verification services: Minimum necessary information is shared with trusted service providers for account verification.
• Technology service providers: Companies providing server hosting, cybersecurity, and analytics services — who operate under strict confidentiality agreements.
• Legal obligations: Required information is provided in compliance with court orders or legitimate requests from competent authorities.
• Corporate changes: In the event of a merger or acquisition, users will be notified in advance and applicable protections will be ensured.

5.1 What cookies are and why they are used

Cookies are small data files stored in your browser or on your device. qqeee uses cookies for the following purposes:

• Maintaining login state and securing sessions
• Remembering your preferences and settings
• Monitoring platform performance
• Identifying security risks

5.2 Cookie controls

You can disable or delete cookies from your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly. We do not use cookies beyond what is necessary.

qqeee applies industry-standard security measures to protect your information:

• SSL encryption: All data transmitted on the platform is encrypted via SSL/TLS protocol, protecting your information from third-party interception.
• Access controls: Your personal information can only be accessed by authorised staff on a need-to-know basis.
• Data storage security: Information is stored on secure servers and undergoes regular security reviews.
• Password protection: Your password is never stored in plain readable form — only an encrypted hash is stored.
• Fair play assurance: Automated security systems are in place to monitor the integrity of gaming systems and financial transactions.

While we take the highest security measures, transmitting data over the internet is never 100% secure. It is also your responsibility to keep your account password private and to avoid logging in from unfamiliar devices.

qqeee retains your information for as long as necessary to provide the service or as required to fulfil legal obligations. The retention policy is described below:

• Active accounts: All relevant information is retained for the duration that the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period to meet legal requirements.
• Financial transaction records: Transaction data is retained for the period prescribed by applicable financial regulations.
• Inactive data: Data that is no longer needed is securely deleted or anonymised.

As a qqeee user, you have the following rights regarding your own information:

• Right to access: If you wish to know, we are obliged to inform you of what information we have collected about you.
• Right to correction: If your information contains errors, you may request that they be corrected.
• Right to deletion: Where there is no legal obligation to retain it, you may request that your information be deleted.
• Right to object to processing: In certain cases, you may object to the processing of your information.
• Portability: In some cases, you may receive your information in a structured format.
• Opt out of marketing communications: If you do not wish to receive promotional messages, you may opt out at any time.

To exercise these rights, please contact our support team. We will review and respond to your request within a reasonable time.

qqeee strictly enforces a 21+ age policy. Our services are intended for users aged 21 and above only. No personal information of a minor is knowingly collected.

If we suspect that a user is a minor, their account will be immediately suspended and an age verification process will begin. If it is confirmed that the person is a minor, the account will be closed and the collected information will be deleted as soon as possible.

Parents or guardians may contact us regarding a minor's account.

qqeee may update this privacy policy as needed. For significant changes, we will:

• Publish the updated policy on this page
• Notify registered users via email or platform notifications
• Provide reasonable notice for material changes

Continued use of the service after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.