Answers to all your questions about qqeee

Identity verification is done to protect your account. It ensures that no one else can access your account and that the money you deposit reaches the right person. qqeee places the highest importance on fair play and secure transactions, so this step applies to all players.

A National ID card (NID) is most commonly accepted. A passport and driving licence can also be used. Make sure the photo of the document is clear and complete — having all four corners visible and good lighting speeds up the process. The details on the document must exactly match the name registered on your account.

In most cases, verification is requested at the time of the first large withdrawal. However, it may also be requested at any time due to unusual login patterns or account security needs. Keeping your documents ready in advance reduces waiting time when you withdraw.

Yes. qqeee uses SSL encryption technology to keep all information secure. Your documents are stored only for the purpose of confirming your identity and are not sold or shared with any third party. Read our privacy policy for more details.

First, read the reason for rejection carefully — it is usually rejected because the document image is blurry, partially cut off, or there is a name mismatch. Take a clear photo again in good lighting and resubmit. If the problem is not resolved, let our support team know via live chat and they will help you directly.

Yes, withdrawals on qqeee are open 24 hours a day, 7 days a week. You can submit a request on Fridays, Saturdays, or during Eid holidays as well. Withdrawals via bKash and Nagad are generally processed quickly even at night.

A standard withdrawal request on qqeee is completed within 30 minutes to 3 hours. The minimum withdrawal amount is ৳500. If your account verification is complete, the process is even smoother and faster.

Yes. For security reasons, withdrawal funds are sent only to a wallet or bank account registered in the player's own name. It is not possible to send to someone else's number. This ensures the safety of your money.

Yes, but wagering requirements must be met before withdrawing bonus winnings. For the welcome bonus, you must place bets 20 times the bonus amount. For example: if you receive a ৳1,000 bonus, the money won from that bonus becomes withdrawable after placing ৳20,000 in bets.

"Pending" means the request is under review. It is usually completed within 30 minutes to 3 hours. If it takes longer, contact us via live chat and provide the withdrawal ID or amount — the support team will verify it quickly and update you.

Log in to your qqeee account, go to the Deposit section, and select bKash. From your bKash app, send money to the qqeee bKash number shown. Fill in the form with the amount and transaction ID (TrxID) and submit. The minimum deposit amount is ৳300.

qqeee itself does not charge any additional deposit fee. However, your mobile banking service (such as bKash or Nagad) may apply their own small charge for "Send Money" — that is entirely in accordance with that service's own policy.

The process is almost the same. Select Nagad from the Deposit section, send from your Nagad app to the number shown, and submit the transaction ID. The same steps apply for Rocket and Upay as well. The minimum deposit amount is ৳300 for all methods.

In most cases, the balance updates within a few minutes. If it still has not updated after 15–20 minutes, contact us via live chat with the transaction ID, amount, and time of transfer. With the correct details, the support team will verify it quickly and add the balance.

The minimum deposit amount on qqeee for all methods (bKash, Nagad, Rocket, Upay, and bank transfer) is ৳300. A 100% bonus is available on the first deposit, up to ৳10,000 — meaning if you deposit ৳1,000, your total balance will be ৳2,000.

In roulette, a spinning wheel has numbered slots and a small ball spins around and eventually stops in one of the slots. Players place bets in advance on which number, colour (red/black), or group of numbers the ball will land on. If the slot where the ball stops matches your bet, you receive a payout at a set ratio.

Yes. qqeee's live casino is fully optimised for mobile browsers. A stable internet connection (4G or Wi-Fi) is needed for a good experience. You can join a live table directly from a mobile browser without downloading any separate app.

In a live dealer game, a trained human dealer runs the game via live video from a professional studio. You can see the dealer directly on screen and watch cards being dealt or the roulette being spun. It provides a completely realistic experience, not computer-generated results.

Betting limits vary across different live tables — some tables have lower limits for new players, and some have higher limits for experienced players. The limits for a specific table can be seen in that table's info box in the lobby.

No. Only one account per person is permitted on qqeee. Creating multiple accounts may result in all accounts being closed and balances being forfeited. If you have a problem with an old account, contact support instead of trying to open a new one.

It is not possible to change personal information directly on your own — you will need to contact the support team via live chat or email for this. They will update the necessary information after verifying your identity. This reduces the risk of information being changed by someone else.

Use the "Forgot Password" option on the login page. Enter your registered email or mobile number and a reset link or code will be sent. Use it to set a new password. If you do not receive the link, check your spam folder or let the support team know.

First, clear your browser's cache and cookies and try again. Try a different browser or incognito mode to see if it works. If the problem persists, contact 24/7 live chat — the support team will check your account status and let you know.

Use a password of at least eight characters that includes uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid dates of birth or simple sequential numbers. Do not use the same password across multiple sites — this keeps your account secure.